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General Terms and Conditions

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Introduction

Welcome to the official website of C.I.S.V. Belgium V.Z.W. (hereinafter referred to as “CISV Belgium”). These General Terms and Conditions of Sale (hereinafter referred to as “Terms”) govern the sale of products offered through our website https://cisv.be (hereinafter referred to as the “Website”). By placing an order through the Website, you agree to be bound by these Terms.

1. Definitions

  • Buyer: The individual or entity purchasing products from CISV Belgium.
  • Products: Goods offered for sale on the Website.
  • Website: The online platform accessible at https://cisv.be.
  • CISV Belgium: The seller of the Products, officially registered as C.I.S.V. Belgium V.Z.W.

2. Applicability

These Terms apply to all offers, orders, and agreements concluded via the Website unless explicitly agreed otherwise in writing. Any conflicting terms proposed by the Buyer are expressly rejected.

3. Products and Pricing

  1. Product Descriptions: CISV Belgium strives to provide accurate descriptions of the Products on the Website. However, slight variations may occur.
  2. Pricing: All prices are listed in Euros (EUR) and include applicable VAT unless stated otherwise. Shipping costs and additional fees, if applicable, will be clearly indicated before the order is finalized.
  3. Price Changes: CISV Belgium reserves the right to modify prices at any time. However, the price indicated at the time of purchase will apply.

4. Orders

  1. Placing an Order: Orders can be placed through the Website by following the provided instructions. By placing an order, the Buyer confirms that the information provided is accurate.
  2. Order Confirmation: Once an order is placed, the Buyer will receive a confirmation email. This email serves as proof of the agreement.
  3. Order Acceptance: CISV Belgium reserves the right to refuse orders in the following cases:
    • If the Product is unavailable.
    • If there is an issue with the Buyer’s payment.
    • If the order appears fraudulent.

5. Payment

  1. Payment Methods: Payments can be made using the methods indicated on the Website. Payments must be completed before Products are shipped.
  2. Payment Security: CISV Belgium uses secure payment systems to protect Buyer information.

6. Shipping and Delivery

  1. Shipping: Products will be shipped to the address provided by the Buyer during checkout.
  2. Delivery Times: Estimated delivery times are indicated on the Website. Delays may occur due to unforeseen circumstances.
  3. Risk of Loss: The risk of loss or damage transfers to the Buyer upon delivery.

7. Returns and Cancellations

  1. Right of Withdrawal: Buyers have the right to cancel their order within 14 days of receiving the Product without providing a reason.
  2. Return Conditions: Returned Products must be unused, in original packaging, and in resalable condition.
  3. Refunds: Refunds will be processed within 14 days of receiving the returned Product.

8. Liability

  1. Limitation of Liability: CISV Belgium is not liable for indirect or consequential damages arising from the use of the Website or purchased Products.
  2. Force Majeure: CISV Belgium is not responsible for delays or failure to perform due to circumstances beyond its control.

9. Privacy and Data Protection

CISV Belgium respects your privacy and processes personal data in accordance with its Privacy Policy, available on the Website.

10. Governing Law and Jurisdiction

These Terms are governed by Belgian law. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Belgium.

11. Amendments

CISV Belgium reserves the right to amend these Terms at any time. Changes will be effective once published on the Website.

12. Contact Information

For questions or concerns about these Terms, please contact CISV Belgium at:
C.I.S.V. Belgium V.Z.W.
T. +32 487 01 20 32
E. info@cisv.be